Once your vendor accepts your booking request, here is what happens:
A service contract is formed.
A binding agreement is created directly between you and your vendor. DayOf is not a party to this contract, but the platform's Optional Vendor Contract Terms apply by default unless you and your vendor have agreed to different terms.
Your Initial Payment is processed.
50% of the booking total is charged immediately through Stripe. This payment is non-refundable.
Your Final Payment is scheduled.
The remaining 50% will be charged automatically 14 days before your event.
Communication with your vendor
You can communicate with your vendor through the platform. Your vendor should respond to booking-related communications within 5 days.
If your plans change
Rescheduling must be initiated through the platform and requires your vendor's agreement.
Cancellations follow the cancellation policy based on how far out your event is.