A vendor no-show is treated as a vendor cancellation. All vendor cancellation consequences apply:
The client is entitled to a refund. Clients should submit a ticket through the platform to initiate the process.
The Initial Payment (and Final Payment if already collected) plus an amount equal to the Booking Fees will be charged back from the vendor's connected bank account.
A non-refundable $195 cancellation fee will be charged to the vendor.
Two cancellations (including no-shows) within a rolling 12-month period may result in account suspension.
Three cancellations within a rolling 12-month period will result in permanent removal from the platform.
DayOf takes vendor reliability seriously. The platform's reputation depends on vendors honoring their commitments.
If you are a client and your vendor did not show up, contact us immediately at help@dayofweddings.com or through the platform chat.