DayOf takes complaints seriously, but it is important to understand how our role works:
DayOf operates as a neutral marketplace. We are not a party to the service agreement between clients and vendors.
We do not mediate, adjudicate, or resolve disputes between users.
We encourage clients and vendors to resolve issues through direct, good-faith conversation.
What DayOf can do
Document complaints for internal review.
Review vendor accounts for patterns of violations or unprofessional conduct.
Take action on accounts that violate the User Agreement or Vendor Terms, including suspension or termination.
Remove user content that violates our policies.
What DayOf does not do
Issue refunds on behalf of vendors (refunds for vendor cancellations are handled through a ticket process).
Determine who is "right" in a dispute.
Guarantee vendor performance, quality, or conduct.
If you have a complaint, reach out to us at help@dayofweddings.com. We will document the issue and review it internally.