Client cancellations
The Initial Payment (50% of the booking total) is non refundable under all circumstances. The Final Payment is subject to the cancellation timeline:
More than 6 months before the event: Final Payment not charged.
Between 90 days and 6 months: 25% of the Final Payment charged.
Within 90 days: Full Final Payment charged.
Vendor cancellations
If a vendor cancels your booking, you are entitled to a refund. Submit a ticket through the platform to initiate the refund process.
Platform fees
All fees paid or deducted are non-refundable, including fees for optional promotional features or fees related to cancellations or disputes.
Disputes
DayOf does not mediate or resolve disputes between clients and vendors. If you have a payment dispute, we recommend working directly with your vendor first. If you need further assistance, contact us at help@dayofweddings.com.