If a client cancels
The financial impact depends on timing:
More than 6 months out: Final Payment not charged. Initial Payment non-refundable.
90 days to 6 months out: 25% of the Final Payment charged. Initial Payment non-refundable.
Under 90 days: Full Final Payment charged. Initial Payment non-refundable.
Rescheduling is treated as a cancellation and rebooking. Vendors are not required to honor reschedule requests.
If a vendor cancels
The client is entitled to a refund. Clients should submit a ticket through the platform to initiate the process.
The vendor is charged back the Initial Payment (and Final Payment if already collected) plus an amount equal to the Booking Fees, and a $195 cancellation fee.
Two cancellations in 12 months may result in account suspension. Three results in permanent removal.
Vendor cancellations are only permitted for verified emergencies (medical emergency, death/critical illness of family, natural disaster, government travel restriction), with documentation required within 72 hours.